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The DC Code: § 31-2231.18 Failure to maintain complaint handling procedures.

Index31 Insurance and Securities. (Refs & Annos)

An insurer shall maintain a complete record of all complaints which it has received since the date of its last examination as otherwise required in this chapter. The record shall indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of each complaint, and the time to process each complaint. For purposes of the section, the term "complaint" shall mean a written communication from a policyholder, subscriber, claimant, or insurance department primarily expressing a grievance.

Historical and Statutory

Legislative History of Laws For D.C. Law 13-265, see notes following § 31-2231.01. DC CODE § 31-2231.18 Current through December 11, 2012


(Apr. 3, 2001, D.C. Law 13-265, § 118, 48 DCR 1225.)