The DC Code: § 7-2071.03 Program evaluation.

a

The Department shall develop criteria to be used in evaluating the performance of the Ombudsman Program.

b

(1) The Department shall obtain, biannually, an independent evaluation of the Ombudsman Program through an academic group or other independent, private-sector organization, the Office of the Inspector General, or the Office of the District of Columbia Auditor. The evaluation shall take into account:

A

The number of consumer problems handled;

B

The success in resolving the consumer problems handled;

C

Outreach and community education activities;

D

Satisfaction of consumers served by the program; and

E

The extent to which information was provided to the public and policy makers about problems faced by the consumers served.

2

The Department shall decide whether to renew contracts based on the evaluation.

3

The evaluation shall be available to the public upon request.

4

The first evaluation shall take place no later than 2 years after April 12, 2005.

Historical and Statutory

Legislative History of Laws For Law 15-331, see notes following § 7-2071.01. DC CODE § 7-2071.03 Current through December 11, 2012

Credits

(Apr. 12, 2005, D.C. Law 15-331, § 4, 52 DCR 1981.)