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The DC Code: § 7-2071.03 Program evaluation.

Index7 Human Health Care and Safety. (Refs & Annos)
a
The Department shall develop criteria to be used in evaluating the performance of the Ombudsman Program.
b
(1) The Department shall obtain, biannually, an independent evaluation of the Ombudsman Program through an academic group or other independent, private-sector organization, the Office of the Inspector General, or the Office of the District of Columbia Auditor. The evaluation shall take into account:
A
The number of consumer problems handled;
B
The success in resolving the consumer problems handled;
C
Outreach and community education activities;
D
Satisfaction of consumers served by the program; and
E
The extent to which information was provided to the public and policy makers about problems faced by the consumers served.
2
The Department shall decide whether to renew contracts based on the evaluation.
3
The evaluation shall be available to the public upon request.
4
The first evaluation shall take place no later than 2 years after April 12, 2005.

Historical and Statutory

Legislative History of Laws For Law 15-331, see notes following § 7-2071.01. DC CODE § 7-2071.03 Current through December 11, 2012

Credits

(Apr. 12, 2005, D.C. Law 15-331, § 4, 52 DCR 1981.)